Terms of payment and delivery
Facts and prices are provided with reservation for printing errors, stock keeping and price increases carried through by suppliers, technical specifications that are unclear, and the possibility of a product selling out.
1. Delivery time
The normal delivery time is 6 respective 20 working days from the day the order was placed. (Most products; 3 to 6 workingdays). If an order contains CDs with a delivery time of both 6 and 20 working days, the CDs in stock will be delivered after 6 working days and the rest as soon as they are delivered to stock from our suppliers. (CDs with 20 days delivery time are not available in Scandinavia and have to be ordered from abroad, thus causing the longer delivery time.)
You always have the possibility to cancel the purchase if a longer delivery delay occur. Please contact our Customer service if you wish to cancel your purchase.
We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact CDON.COM´s Customer service.
3. Payment options
At present, we accept VISA and Mastercard.
When you pay with credit card, the payment is handled by our payment partner DIBS-DebiTech (www.dibseurope.com) to guarantee secure payments. This is how it works:
- Choose your credit card type i.e. (Visa or Mastercard), state your card number and validation date.
- A control is carried out to make sure that your data is correct and that there is money on your account.
- The money is reserved on your account. This means that you have no access to the amount but it has not yet been transferred to CDON AB.
- The same day the products are delivered DIBS-DebiTech will transfer the money to CDON AB.
When you pre book a product that is not yet released, the amount will be transferred to CDON AB the same day you place your order.
If a product in your order is back ordered and if you after 28 days still have not received the full shipment, the rest of the products will be cancelled from your order and the reserved amount will be released.
IMPORTANT! To ensure your safety and comfort we use a secure order form, which means that all content of the form is encrypted (coded to unrecognizable characters). No external parties will be able to access the information you have given. Read more under heading 8, Security.
To continue shopping with credit cards, your browser must accept third party cookies. Here's how you should do:
- Firefox: Go to Tools -> Options -> Privacy on the top of the panel -> Select the checkbox labelled 'Accept cookies from sites.'-> Select the checkbox labelled 'Accept third-party cookies.'-> Click OK
- Internet Explorer: Go to Tools -> Options -> Privacy and press the Advanced options, where you check in the top box called "Override automatic cookie handling". Then press OK
- Mac / Safari: Go to Settings -> Security -> Accept Cookies: Always.
A freight cost of € 4.95 is added to each order, independent of the number of products in the shipment. It is therefore more costefficient to order multiple products simultaneously.
Your products will be sent directly to your home address. Larger shipments have to be collected at your local post-office.
CDON.COM accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days. The economic responsibility is yours if products are damaged or missing during the return transport.
6. Return policy
You are entitled to return undamaged and unused products to CDON.COM. Notifications about this must be done, at the latest, within 14 days after receiving the item. Please contact Customer Service with your return notification in order to properly register the return with CDON.COM. Customer service will provide you with return instructions and return address.
The message, to customer service, must contain the following information:
a) order number b) invoice number c) title of the product you wish to return.
The returned product must be unused and in an undamaged state in its original package (seals or plastic must be intact). Return the product together with the invoice (or a copy of both pages). State the cause of the return in the message field below. You will have to pay the return postage. Returned items sent as "cash on delivery" will not be accepted.
CDON.COM guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a damaged or incorrectly delivered product, please contact Customer service at CDON.COM upon receiving the item or at the latest within 14 days after receiving the item.
Customer service will handle your complaint and send you a return label with pre-paid postage. Return the product in the state that it was received together with a damage or error report in the comment field below. The returned product must be in
a largely unused state in its original package. Return the product together with the invoice (or a copy of both pages). Keep a personal copy as it is also your CERTIFICATE OF GUARANTEE.
IMPORTANT! You must contact Customer service before you return incorrectly delivered or damaged products to get the return request approved and the return postage paid.
The responsibility for errors in ordered products is limited to the terms now stated.
7. Non picked up goods
If we receive packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment; currently € 5. An invoice will be sent to you. Settlement of the invoice shall be within 10 days.
CDON.COM uses SSL (Secure Socket Layer) which is a protocol for secure transmission of data over the Internet (or other networks). A protocol is a set of rules and procedures on how data are to be handled. The SSL protocol has been developed by the company Netscape Communications and is now an industry standard for secure transmissions.
SSL protocol processes the data in several different ways in the purpose of making it unreadable
for malicious third parties. The processing is called encryption. When the data is received by the recipient SSL reprocesses (decrypts) it again to make it readable for the recipient and a control is made to ensure that the sender of the data is the valid one (Server authentication). It also checks that the data have not been changed during transmission (Message integrity).
SSL uses digital certificates to validate sender, recipient or both sender and recipient of the data transfer. A digital certificate is the "tool" that is used to tie the information about an individual or a company to a so called "public key". This key has two purposes:
All SSL certificates for the Internet use are handled by companies that are certified as certificate creators (or authorities). This brings that all SSL-certificates are unique and correctly made. Everyone applying for a SSL-certificate has to prove their company or their own identity to be able to purchase the certificate.
The only demand for customers is that they have a webbrowser that can use SSL which two of the most common webbrowsers Internet Explorer and Netscape communicator have been able to since long.
Read more here about our Security policy.
9. Governing Law and Jurisdiction
Contracts between you and CDON AB shall be governed by Swedish Law.
CDON AB follows the recommendations of the Swedish Consumer Authority.