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Returns and defective goods
Exchanging, returning and defective goods.
See our full terms of purchase and delivery.
Exchanging an item is normally processed as a normal return, according to our return policy.
You will find more information about this below. Please create an inquiry with our customer service and provide the details concerning the item you want to change.
CDON.COM offers you, the customer, the option of cancelling your purchase within the first 14 days after receiving the order. This option is valid from the day you received the order, or parts thereof. Please create an inquiry with our customer service using the contact form on our web page. Please note that Customer Service must be contacted within 14 days of receiving your order and prior to returning any items.
The inquiry should contain the following information; 1) Order number 2) Invoice number 3) Title of the items you would like to return to us.
Please note that we only accept return goods if the item is unused. If the item is sealed when delivered, this seal must to be intact upon returning. We cannot accept a returned item if it is used or damaged.
Do not return items by putting return stamps directly on the item. The item must be securely packed in a padded envelope or box. Always remember to return the invoice with the original, or appointed, invoice. A copy of the front and back is also accepted if you intend to keep the original. Don't forget to write the reason for the return on the back of the invoice.
You will have to pay the return postage yourself. We will not accept COD returns or other shipment forms which requires the receiver to pay a surcharge Remember to keep the receipt from the post office and remember that you are responsible for the safe return of the goods to us.
- Defective on delivery
Please contact our customer service should you receive a defective item. Please do this within 14 days from receiving the defective item.
We will process your inquiry and provide information concerning the return process.
Send the item in its current condition along with a comment on the damage or error.
- Defective under guarantee period
We guarantee that the item delivered is free from producer defects. This guarantee extends 12 months from the date of purchase or during the guarantee period specified by the producer.