My current “order status”?

Order Status:

You can at any time check your delivery status here.
Information concerning deliveries and shipping form can be found here.

What does the status mean under "order status"?

Cancelled

Your order has been cancelled and will not be shipped.

Order changed by customer service
All, or parts of your order has been changed by our customer service. We normally inform you of the change that has been made.

Information missing

There is currently no information concerning your order. This can be due to our systems not communicating correctly. Please try again later if you get this message.

Not delivered

You order has yet to be delivered. Please check you order confirmation for the estimated delivery time.

Part-delivered

A part of your order has been delivered to you. Any back ordered items will remain in our system until we are able to deliver them to you.

Order processing

Your order is being processed and packed at our warehouse and should be shipped within one business day.

Order delivered

We have shipped your delivery. Normally this means that the shipment should arrive within a couple of days.

Help / FAQ

We are able to ship goods to a select number of countries inside the EU.

These countries are:

	Austria
	Belgium
	France
	Germany
	Greece
	Ireland
	Italy
	Luxemburg
	Netherlands
	Portugal
	Spain
	United Kingdom

If you are a resident of a country other than those stated above, including countries outside the EU, we regret to inform that you cannot become a customer at our shop.